Shipping Policy

Order Confirmation


We proudly ship goods in the UK only with Royal Mail 48, FedEx, UPS, DHL, GLS, DPD UK and Parcel Force.  

As soon as you place your order, you will receive an order confirmation email. It means that we have received your order in our system and pre-authorized your credit or debit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email to issue a refund. If your item(s) are available for shipment (within two business days), we will process the charges and submit the order for delivery.


Order Shipment


If your order is in stock and we process the charges to your credit or debit card, it will ship within 2 business days from the date of your order.  Orders are not shipped or delivered on weekends or public holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We will send you tracking information for orders containing products from suppliers outside the UK (IDEAL, BRID and LightAir) within 48 hours of your order leaving the warehouse to the email address or a telephone number you provided when checking out.  If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at, and we will be glad to help you with your enquiry. 


LightAir Products


Light Air products are delivered by UPS delivery service. The UPS will make two attempts to deliver your package. If you are not at home, they will leave a note. Please be sure to contact them and schedule a delivery or a pick-up at a service point. If you miss the two delivery attempts, the package will be left at a UPS Access Point for you to go and pick it up. If the package is returned to the supplier, you will be debited another shipping fee to get the package delivered.


Tracking Your Order


Know exactly where your package is, go to the "Track My Order" page and fill in your tracking number, which you will find in the shipping confirmation email.