Returns & Refunds

14-Day Free Return Policy


Sometimes things may happen, and you may wish to return a product. Any unopened or unused product can be returned free for a full refund within 14 days of receiving your order. If 14 days have passed after receipt of your order, unfortunately, we can’t offer you a full refund, return or exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition as you received it. Unfortunately, for health and safety reasons, we cannot offer refunds on replacement filters if the plastic bag surrounding the filter has been opened.

To start your order's return process, simply email our customer service team.

We will send you a pre-paid carrier label to enable you to return your product to our supplier.  

Once your return is received and inspected, we will email you to notify you that the supplier has received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and we will automatically apply a credit to your original payment method within a certain amount of days.

There may be certain situations whereby we regrettably cannot accommodate a return or provide a full refund. For example, concerning hygiene, we cannot offer a full refund for incomplete items, not in original condition, damaged, have been opened, used or have missing parts.


Returning Faulty Products Within 30 Days


If your product develops a fault within the first 30 days of delivery, we will repair, replace, or refund it for you. If the item is not found to be faulty, you will be charged to have the item returned to you.

To start a return process of faulty goods, contact us via email, tell us what the problem is and we will provide you with a returns number and a parcel label. We will send a courier to collect the faulty equipment for free. 

We will replace, repair or refund your payment as per our legal responsibility when:

  • The product you purchased is confirmed to be faulty. Before sending an item back as faulty, contact the manufacturer's product helpline number, which you can find in the user guide.¬†
  • The item is returned complete, together with any accessories in the original box and packaging.

    Our promise to replace products or refund your payment does not apply to faults caused by accident, neglect or misuse. 


    Returning Faulty Products After 30 Days


    All products sold on Aerify have a minimum of twelve months guarantee. If your product develops a fault after 30 days of delivery and is still within the manufacturer's warranty, we will repair or replace it for you under the terms of the guarantee. If the item is not found to be faulty, you will be charged to have the item returned to you.

    To start a return process of faulty goods, contact us via email, tell us what the problem is and we will provide you with a returns number and a parcel label. We will send a courier to collect the faulty equipment for free. 

    We will replace, repair or refund your payment as per our legal responsibility when:

    • The product you purchased is confirmed to be faulty. Before sending an item back as faulty, contact the manufacturer's product helpline number, which you can find in the user guide.¬†
    • The item is returned complete, together with any accessories in the original box and packaging.

      Our promise to replace products or refund your payment does not apply to faults caused by accident, neglect or misuse.